Issuing a refund in Pearly is easy! From your Pearly Portal, you may search for patients and you can issue a partial or full refund.
Step 1:
Find the payment that you'd like to refund on the Charges tab.
Step 2:
Click on the patient names, and then click the Refund button located at the bottom right side of the patient profile.
Step 3:
Once you click Refund, a pop-up module will appear on the screen. You may enter the amount you'd like to refund and then select Confirm Refund. Refunds generally take 5-10 business days to process.
For your convenience, we have included a how to video, with step by step instructions on issuing a refund.
Interactive Guide
If you have additional questions, please feel free to contact Support@pearly.co.