You now can issue a refund to patients from your Pearly Portal. To refund a patient, simply go to the Charges section in the Pearly portal, click on the recent payment you would like to refund, then click the "Refund" button located on the patient profile.
After clicking refund, a Refund module will pop up allowing you to enter the amount you'd like to return to the patient. This will enable to you send a full refund, or a partial refund depending on the situation:
If you need assistance issuing a refund, please email support@pearly.co with the member ID number and our team would be happy to assist!
Note that refunds can take 5-10 business days to appear on the patient's statement.